Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different. Posting Notes: TJ Maxx Store Granite Street Quincy MA 02169 NON EXEMPT - JOB DESCRIPTION JOB TITLE: Loss Prevention Training Specialist DATE: 2/9/23 REVISED: DEPARTMENT: Field Loss Prevention DIVISION: Loss Prevention APPROVED BY: Immediate Supervisor (Signature) Division "Director of" (Signature) JOB SUMMARY Oversees and leads the initial and continued technical and tactical training of theft resolution and shrink reduction skills for all assigned TJX U.S. Loss Prevention Associates. Works in partnership with Loss Prevention Managers across multiple disciplines and Loss Prevention Training to assess and improve Loss Prevention Associates to meet and/or exceed theft resolution goals and minimize liability exposures. Ensures the safety of Loss Prevention Associates, store Associates and customers, and the protection of the Company brand through the administration of training. Exhibits and models sound judgment in their decision-making. Adheres to Company policies and maintains and supports Company culture and values. Duties and Responsibilities Major Areas of Responsibilities Training & Skill Development Delivers modular training and upskilling, including LP Policies & Procedures, for new/existing TJX U.S. Loss Prevention Associates across multiple disciplines. Coordinates the logistics for scheduling training, including the onboarding calendar, prework review, shipping materials, etc. for new/existing TJX U.S. Loss Prevention Associates across multiple disciplines. Provides feedback and coaching to TJX U.S. LP Associates. Partners with the Loss Prevention Managers to consistently provide feedback on their assessment of the new/existing LP Associates (e.g., Internal/external theft resolution skills, report writing, Case Management usage). Supports the Loss Prevention Managers during certification of new Loss Prevention Associates. Assesses and evaluates technical skills for Loss Prevention Associates and identifies the appropriate resources to support their development. Maintains Status of Training reports to track each trainee's progress during the onboarding process. Internal & External Theft Resolution Ensures impact of theft resolution by properly training LP Detectives to observe, apprehend and/or deter acts of dishonesty from external sources. Ensures impact of theft resolution by properly training National Task Force Investigators to initiate, investigate and document complex organized retail theft/fraud cases. Ensures impact of theft resolution by effectively training the LP Associates (Centralized Internal Investigations, LP Detectives, LP Specialist (Supply Chain), Customer Service Associates) to initiate, investigate, and close dishonest Associate cases by identifying internal theft alert signals and methods, creating action plans, conducting surveillances, etc. Effectively trains LP Specialists/LP Lead on protecting the Company's assets as it moves through the Supply Chain. Effectively trains LP Associates on implementing shrink and safety awareness programs and identifying resources to initiate and substantiate cases. Focuses additional training and core role skill development for underperforming LP Associates through recommending/demonstrating strategies and core role solutions to improve theft resolution results. Partnership and Development Ongoing partnership and communication with Business Partners at multiple levels and disciplines. Is a Subject Matter Expert across multiple disciplines. This requires the LPTSs to be upskilled in the uniqueness of each TJX U.S. brand, the National Task Force, Centralized Internal Investigations and Distribution Center LP. Specify the number of associates receiving day-to-day guidance/direction. Providing Direction/Guidance: 0 List the most frequent INTERNAL and EXTERNAL contacts and the typical purpose of the contact. Indicate the position or title of the internal contact(s), or the name or type of organization for external contact(s). For the purpose of the contact, please indicate if the nature of that contact is to deliver information, gather information, exchange information, coordinate activities and/or direct activities. Internal Contacts Purpose of Contact District Loss Prevention Managers National Task Force Loss Prevention Investigators DC/Service Center Loss Prevention LP Trainers Home Office Analysts District Managers Store Management External Contacts Purpose of Contact Customers Law Enforcement Court Officials Attorneys Vendors Minimum formal education, if any, required to perform this job e.g., Bachelor's Degree in Accounting, Law Degree). High School Diploma or equivalent work experience Minimum job skills required to perform this job (for example: programming languages, strong interpersonal skills, computer software packages). Excellent communication (verbal and written) Sound judgement/decision making Strong problem-solving skills and influencing adherence to policies and procedures Capacity to lead groups of 3-10 participants through training activities Ability to take initiative and perform well independently Good organizational skills and time management Ability to train Associates regarding loss prevention techniques across multiple disciplines Experience in Microsoft Office Suite Minimum experience required to perform this job. Experience as a Loss Prevention Detective, ORC/Internal Investigations, Supply Chain LP, etc. with 6-12 months experience in a related role. List specific jobs which could prepare an individual for this job. Loss Prevention Detective Loss Prevention Lead/Specialist Loss Prevention Supply Chain Lead/Specialist Loss Prevention Investigator Loss Prevention Supervisor At TJ Maxx there's so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense. Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Posting Notes: TJ Maxx Store Granite Street Quincy MA 02169